Cerritos College

You can report a problem or give feedback by completing the form at the bottom of the FAQ screen. Since you are logged in, we will be able to respond to you via email. We strive to reply to all inquiries by the next business day.

Your Session may include some audio files that do not contain video.  Typically, audio files are used for case studies. When you play audio files, they display the universal Audio Symbol.

Your counseling session includes some audio files that do not contain video. These files are smaller in nature than the video files and when you play them, display the universal Audio Symbol.

• This is most likely an issue with your internet connection.
• If you're watching video over a wireless connection try it over a wired connection.
• Are you running any other bandwidth-intensive applications on your computer like Outlook, Skype or other Internet downloads? Try shutting down other applications while taking the counseling session.

Most issues are solved by clearing your web browser's cache and cookies or logging out and logging back in.

Below are additional troubleshooting tips that will usually solve any playback issue: 

Yes, you can log in from any internet-connected computer or mobile device. However, you can only be logged in to one computer at a time.

• Verify that the volume settings on the video player are set correctly.
• Verify that your speaker volumes are set correctly. On a Windows computer, double-click the volume icon in the system tray. On a Mac, the volume controls can be found in the top right of your screen.
• Verify that other media players on your computer can play sound correctly, such as Windows Media Player or Quicktime. Also, make sure that the volume on these other media players is up. 

You can report a problem or give feedback by completing the form at the bottom of the FAQ screen. Since you are logged in, we will be able to respond to you via email. Typically, most emails are responded to the next business day.