- This is most likely an issue with your internet connection.
- If you're watching video over a wireless connection try it over a wired connection.
- Are you running any other bandwidth-intensive applications on your computer like Outlook, Skype or other Internet downloads? Try shutting down other applications while taking the counseling session.
- If there are other people using your internet connection, check to see if they are using any bandwidth-intensive operations. If so, you may want to pause these applications while taking the counseling session.
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