Most issues are solved by clearing your web browser's cache and cookies or logging out and logging back in.

Below are additional troubleshooting tips that will usually solve any playback issue: 

  • Log out, quit your browser, and then log back in.
  • Try clearing your browsers cache and cookies.
  • See if restarting your computer solves the problem.
  • Make sure any privacy software, security software, or browser add-ons you may be running are not causing the problem.
  • Try removing browser add-ons.
  • Make sure your operating system has all its important updates.
  • Try using a different web browser like Chrome or Firefox.